Our innovative technical support managers and professional teams are at your service 24/7/365 from day 1. With our friendly, flexible Cloud Support, you can easily expand your cloud expertise and upgrade to the right Managed Services for your growth. Starting with your free cloud migration, our project managers accompany you every step of the way. We’re constantly striving to answer your ever-evolving needs so you can set a new standard of excellence for your business and gain peace of mind.
We’ve got your cloud.
Supporting you is in our DNA
From the moment you create your account, your teams can get right to work with our dedicated account manager focused on your needs and our technical team ready for emergencies with critical incident reporting and response.
We’re at your service.
Our 24/7 Monitoring & Control for your Network
Create or upgrade for 24/7 monitoring by our proven, global NOC experts. With our NOC Monitoring and Control Services working in your network management center, you’ll have the guaranteed reliability and accessibility with physical review that your system needs for any of your servers.
We’re at your service.
Our 24/7 OS & Service Troubleshooting for your Business
Get a full NOC solution that’s right for your company’s process, system and business needs at an affordable price. We provide first line fault support, analysis and escalation to the right person in your organization in real-time by our expert technical support team on your behalf.
With our Pro services you’ll get:
We’re at your service.
Our Comprehensive Server Management for 24/7 Proactive Systems
Support
Let your IT staff focus 100% on your business. With 24/7 proactive support from our experienced systems team, your server management headache is history. Be confident that we’ll handle the rest, as you reduce costs, save time and money on maintenance and upgrade tasks and become more efficient.
With our Pro services you’ll get:
We’re at your service.
Our Professional Built-to-Purpose Productivity Team
Boost the quality, reliability and productivity of your organization’s infrastructure. With our DevOps service, you can greatly increase your development pace and decrease the time required between the integration of new versions. We’ll help you to improve your team’s interaction.
Our development and operations team has a wealth of experience that enables a deep level of DevOps support for you covering a wide areas, initiative and types of request. We provide a special, built-to-purpose team for supporting your requirements and connecting between the Operating System Layer and the Code including:
We’re at your service.
Our Technical Support from Deployment to Troubleshooting
Our 24/7 Help Desk is always available for immediate servicing of any request. You get quick, personal, professional guidance from our experienced cloud technicians and engineers from planning and deployment to production maintenance and troubleshooting for any software and hardware failure. We ensure business as usual, even upon hardware repairs, without any operational interference for your peace of mind.
We’re at your service.
Our Expert Support to Easily Get You Started in the Cloud
Our Free Cloud Migration is a great stepping stone for your transition into our cloud from your existing on premise, private or public cloud infrastructure – no matter the platform. You’re accompanied by our expert project manager throughout the process from planning until your production system is fully running.
We’re at your service.
We provide the highest level of support and
performance per price in the industry
| Monitoring | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| Ping/ICMP Monitoring | |||||
| Protocol Monitoring (HTTP, SMTP, TCP, UDP, etc.) | |||||
| OS Monitoring (CPU, RAM, Disk Space, etc.) | |||||
| Web Monitoring (Page Result/String Search) | |||||
| Custom Monitoring (up to 10/server) | |||||
| Application Monitoring | |||||
| SNMP Hardware Monitoring | |||||
| Email/SMS Alerting | |||||
| Phone Call by NOC Alerting | |||||
| NOC Proactive Troubleshooting |
| Technical Support | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| Firewall and Networking Management | |||||
| OS & Services and Troubleshooting | |||||
| Operating System Updates (Upon Request) | |||||
| Backups and Restore Administration | |||||
| DNS Setup & Management | |||||
| Database Setup & Administration | |||||
| Application Support for MySQL, MSSQL, PostgreSQL, MongoDB, Redis, Memcached | |||||
| Database High Availability Setup & Management | |||||
| Load Balancing Management | |||||
| 3rd Party Service DNS, CDN/WAF Support (such as CloudFlare, Akamai, Reblaze, etc.) | Included w/ 10+ servers |
| Reporting | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| Server Resources Performance Metrics | |||||
| Server Network Reporting | |||||
| Server Availability Reports | |||||
| Services Availability Reports |
| Application Management | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| Apache Web Server, NGINX, IIS, PHP, .NET, bind, MSDNS, MySQL, MSSQL, MongoDB, Active Directory, MS Exchange Standard, cPanel/WHM, DirectAdmin, WebSitePanel | |||||
| Support Applications: HAPorxy, tomcat, memcached, redis, node.js, MS Exchanged Enterprise | |||||
| Application Installation and Configuration | |||||
| Application Updates | |||||
| Application Custom Build |
| DevOps | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| Centralized Configuration Management | |||||
| Deployment Automation | |||||
| Application Analytics | |||||
| Application Profiling | |||||
| Code Debugging | |||||
| Application Performance Tuning | |||||
| Software Architecture Consulting |
| SLA & Support Reference | Unmanaged | NOC | Pro | Premium | DevOps |
|---|---|---|---|---|---|
| 24/7 NOC Support | |||||
| Business Hours Technical Support | |||||
| 24/7 Technical Support | |||||
| Critical Incident: Ticket Response Time | 1 HOUR | 1 HOUR | 30 MIN | 15 MIN | 15 MIN |
| Critical Incident: Phone Response Time | 1 HOUR | 1 HOUR | IMMEDIATE | IMMEDIATE | IMMEDIATE |
| Dedicated Account Manager | |||||
| Dedicated Technical Account Manager | Included w/ 10+ servers | ||||
| Dedicated Technical Staff Team | Included w/ 10+ servers | ||||
| Ticketing Management Portal |
We deliver the best cloud solution for your needs
with the highest level of service excellence
| Basic Unmanaged | No managed services | 0 NIS |
| NOC/Monitor Only | NOC Services / Monitoring | $39* |
| Pro Managed | NOC/Monitor + OS & Services Troubleshooting (6 month commitment) | $50* |
| Premium Managed | Pro Managed + Proactive (12 months commitment) | $150* |
| DevOps Managed | Premium + Analytics, Profiling, etc. (Minimum 5 Servers, 12 months commitment) | $250* |
* Pricing is per server
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